Terms & Conditions

Effective Date: July 22, 2026

SUMMARY OF KEY POINTS

The following summary is provided for your convenience to outline the fundamental terms governing your relationship with Tinker Tale. This summary shall not supersede or replace the detailed provisions set forth in the complete Terms of Service below.

Service Description: These Terms govern your access to and use of the Tinker Tale e-commerce platform, which facilitates the sale of manufactured handcrafted plushies, soft toys, and interactive companion gifts.

User Obligations: You are strictly required to maintain the confidentiality of your account credentials, provide accurate registration information, and refrain from any unauthorized or unlawful use of the platform.

Payment Terms: All financial transactions are processed securely in accordance with Payment Card Industry Data Security Standard (PCI DSS) requirements. Prices are subject to change, and specific refund conditions apply to physical goods.

Liability Limitations: To the maximum extent permitted by applicable law, Tinker Tale’s liability is strictly limited, and the services are provided on an “as is” basis without warranties of any kind.

Dispute Resolution: Any disputes arising hereunder shall first be subject to informal resolution efforts prior to the commencement of formal legal proceedings under the jurisdiction of the United Kingdom.

Termination: Either party may terminate this agreement. Tinker Tale reserves the right to suspend or terminate access immediately for material breach of these Terms.

Contact Information: You may direct inquiries regarding these Terms to {Email}.

1. Welcome & AgreementEdit

Tinker Tale (“Company,” “we,” “us,” or “our”) operates an e-commerce platform dedicated to the design, manufacture, and sale of handcrafted plushies, soft toys, and interactive companion gifts designed to spark creativity and emotional connection.

By accessing, browsing, or utilizing the website located at https://tinkertale-staging.sprintcodelabs.com/ (the “Website”) or purchasing any products therein, you hereby agree to be bound by these Terms of Service (the “Agreement”). This Agreement constitutes a legally binding contract between you and Tinker Tale. If you do not expressly agree to all terms and conditions contained herein, you shall immediately cease all use of the Website and our services.

2. About Our ServiceEdit

Tinker Tale provides an online retail infrastructure enabling users to browse inventory, utilize a shopping cart, process payments, track orders, and submit product reviews.

Eligibility and Access

To ensure compliance with contractual capacity laws, the following eligibility requirements shall apply:

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction of residence, to independently enter into this Agreement.

If you are under the age of eighteen (18), you may utilize the Website solely with the express involvement and consent of a parent or legal guardian who hereby agrees to be bound by these Terms.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, notwithstanding any prior acceptance.

Service Availability

While we endeavor to maintain consistent operations, the Website and its associated e-commerce features are provided on an “as is” and “as available” basis. We shall not be held liable for any temporary interruptions, inventory shortages, or shipping delays that may occur during the normal course of business.

3. Your AccountEdit

To facilitate order tracking, purchase history, and streamlined checkout processes, the Website enables user registration and account management.

Registration and Security Obligations

You hereby agree to assume full responsibility for the maintenance and security of your account. The following obligations shall strictly apply:

Accuracy of Information: You shall provide current, complete, and accurate information during the registration process and promptly update such information as necessary.

Credential Security: You are solely responsible for safeguarding your password and account credentials. You shall not disclose your password to any third party.

Account Liability: You shall be held fully liable for any and all activities or actions that occur under your account, whether or not you have authorized such activities.

Account Termination: You reserve the right to terminate your account at any time by submitting a formal request to our contact email. Upon termination, your data shall be handled in accordance with our Privacy Policy.

4. Acceptable UseEdit

To protect our intellectual property, infrastructure, and the integrity of our e-commerce operations, you must adhere to strict guidelines regarding your conduct on the Website.

Prohibited Activities

You hereby agree that you shall not engage in any of the following prohibited activities:

Utilizing the Website for any unlawful purpose or in violation of any applicable local, national, or international law.

Attempting to bypass, disable, or otherwise interfere with security-related features of the Website, including SSL/TLS encryption protocols.

Submitting fraudulent payment information or initiating unauthorized chargebacks.

Scraping, data mining, or extracting inventory data, product designs, or pricing information through automated means.

Posting product reviews that contain defamatory, obscene, or malicious content, or that infringe upon the rights of third parties.

Enforcement

Notwithstanding the foregoing, Tinker Tale reserves the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation, reporting such individuals to law enforcement authorities.

5. Content & Intellectual PropertyEdit

The protection of our proprietary designs and manufacturing processes is critical to our business operations.

Company Intellectual Property

All content present on the Website, including but not limited to product designs, plushie patterns, interactive gift concepts, text, graphics, logos, and software, is the exclusive property of Tinker Tale or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. You are hereby granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial shopping purposes only.

User-Generated Content

Where the Website permits the submission of product reviews or other user-generated content, the following terms shall govern:

You retain ownership of any intellectual property rights that you hold in the content you submit.By submitting content, you hereby grant Tinker Tale a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, and display such content in connection with the operation and marketing of our business.

6. Payments & BillingEdit

We facilitate international and domestic transactions for our manufactured goods. The following terms govern all financial interactions on the Website.

Pricing and Transactions

Pricing Transparency: All prices displayed on the Website are subject to change without prior notice. The price charged for a product shall be the price in effect at the time the order is placed.

Payment Processing: All financial transactions are processed through third-party payment processors. We maintain PCI DSS compliance to ensure the secure transmission of your payment data.

Shipping and Risk of Loss: Title and risk of loss for all physical goods pass to you upon our delivery of the goods to the carrier.

Returns and Refunds: Refunds and returns shall be handled in accordance with our standard return policy. Items must be returned in their original, unused condition. Approved refunds shall be credited to the original method of payment.

7. PrivacyEdit

The collection and processing of your personal data are integral to fulfilling orders and managing your account.

Data Protection Compliance

Your privacy is governed by our Privacy Policy, which is hereby incorporated by reference into this Agreement. We process personal information (such as name, email, and shipping details) in strict compliance with the EU General Data Protection Regulation (GDPR), the UK GDPR, and the Data Protection Act 2018.

Key Privacy Commitments

Data Retention: We shall retain your personal data for a period of two (2) years, after which it shall be securely deleted or anonymized, unless a longer retention period is required by law.

User Rights: You possess the right to access your personal data, request corrections, delete your account/data, and opt-out of marketing communications.

Cross-Border Transfers: As we serve international customers, your data may be subject to cross-border transfers, which shall be executed using appropriate legal safeguards.

8. Disclaimers & LimitationsEdit

The following provisions allocate risk between you and Tinker Tale and limit our potential financial exposure.

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL PRODUCTS SOLD THEREON ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TINKER TALE HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

IN NO EVENT SHALL TINKER TALE, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR THE PURCHASE OF OUR PRODUCTS. OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO TINKER TALE FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM. Certain jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages; accordingly, some of the above limitations may not apply to you.

9. Dispute ResolutionEdit

In the event of a controversy or claim arising out of or relating to this Agreement, the parties shall seek to resolve the matter efficiently and professionally.

Resolution Procedures

Informal Resolution: You hereby agree to first attempt to resolve any dispute informally by contacting us at {Email}. We shall have thirty (30) days to attempt to resolve the dispute prior to the initiation of any formal proceedings.

Jurisdiction: If the dispute cannot be resolved informally, any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the courts of the United Kingdom.

Waiver of Class Actions: Where permitted by applicable law, you hereby agree that any dispute resolution proceedings shall be conducted only on an individual basis and not in a class, consolidated, or representative action.

10. Changes & TerminationEdit

We reserve the right to modify these Terms to reflect changes in our manufacturing processes, e-commerce operations, or legal obligations.

Modification and Notice

Tinker Tale may amend this Agreement at any time in our sole discretion. We shall provide notice of material changes by updating the “Effective Date” at the top of this document and, where appropriate, by sending an email notification to registered users. Your continued use of the Website following the posting of revised Terms constitutes your binding acceptance of such changes.

Termination Rights

We reserve the right, without notice and in our sole discretion, to terminate your right to use the Website and to block or prevent your future access to and use of the Website if you breach any provision of these Terms.

11. General LegalEdit

The following standard legal provisions govern the interpretation and administration of this Agreement.

Governing Law: This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of Sri Lanka and United Kingdom, without giving effect to any choice or conflict of law provision.

Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the sole and entire agreement between you and Tinker Tale regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may freely assign or transfer these Terms without restriction.

2. Contact InformationEdit

Should you have any questions, concerns, or formal notices regarding these Terms of Service, you shall direct them to us using the following contact information.

We endeavor to respond to all legitimate inquiries within a commercially reasonable timeframe.

Email: { Email}

Website: https://tinkertale-staging.sprintcodelabs.com/